General Terms

We're ConnectingDNA Global Pte Ltd ("ConnectingDNA", "we", "us", "our") — a DNA-Wellness ecosystem that connects biological insights with trusted brands, personalised services, and AI-powered planning.

We help wellness brands upgrade their offerings with genetic personalisation — without sequencing DNA ourselves. Our Genetic Multiplier Engine sits at the heart of it all: turning DNA traits into ranked, actionable, expert-delivered Bio-Plans.

You must be at least 18 years old to create and manage your own account.

If you are 13 to 17 years old, you may only use the Platform with documented consent from a parent or legal guardian. Your account must also be registered and managed by them.

Children under 13 years old may not register or use the Platform on their own. A parent or legal guardian may submit Genetic Data on their behalf solely to access insights through the Platform.

When the child turns 18, the parent or legal guardian should notify ConnectingDNA if account access and data ownership should be transferred to them.

As a Consumer: Get your DNA into your Bio-Profile by uploading a report from a previous test, or by purchasing a test through us from an integrated DNA partner. Explore your Bio-Profile — a gamified genetic dashboard that decodes your DNA. Get a personalized DNA story and AI-powered insights. Receive smart recommendations for wellness services, based on your genes.

As a Vendor: Upload and manage your wellness products or services. Sync your calendar, set your availability, and get booked. Brand and customize genetic wellness reports powered by our AI engine. Track client progress via your vendor dashboard.

When you register, you agree to provide accurate, updated info, keep your login credentials safe, and not share your account.

We protect your data with bank-grade AES-256 encryption, ISO/IEC 27001 certification, and full PDPA compliance.

We support DNA reports from most testing services. There are two paths in: upload it yourself, or skip the upload by buying through us. If you purchase a DNA test through ConnectingDNA from one of our integrated partners, you can consent at checkout to have your report sent straight to us.

Your raw genetic data (the big sequencing files like FASTQ, BAM, or VCF) stays with the DNA testing lab that produced it — we don't store it. ConnectingDNA only stores the DNA Report file itself and the trait data we algorithmically extract from it.

We never sell your DNA data. Period. This isn't just good manners — it's baked into our PDPA compliance.

Your Bio-Profile is your private genetic command centre inside ConnectingDNA. It stores your DNA traits, health goals, and wellness insights — curated by our AI and visible only to you.

When you choose a personalised service from one of our Vendors, they may offer you a Bio-Plan — a DNA-informed wellness plan built around the relevant traits in your Bio-Profile.

We ask for your clear consent first. Nothing is shared with the vendor unless you say yes. Only the relevant traits are shared. You can revoke consent anytime.

Your AI Companion only accesses your own Bio-Profile data. It does not share, store across accounts, or remember your conversations beyond your own session unless you choose to export them.

Conversation logs sit in your private partition and roll off after 90 days. The AI generates personalised insights for informational purposes only and is not medical advice.

Browse by your search results (e.g., weight loss, better sleep, clearer skin). Pay via card or instalments. Leave reviews — be honest but kind.

Vendors are responsible for fulfilling orders on time and as described, honouring promotions, uploading only what they're authorised to sell, and keeping certifications updated.

Some features may require payment or subscription (e.g., testing kits, premium access). All payments are handled securely through third-party providers.

Some purchases may be available on instalment plans handled by licensed third-party BNPL providers. When you choose instalments, you're entering into a separate agreement with the payment provider — not us.

When you make a purchase through our Marketplace, we facilitate the connection — but fulfilment is the responsibility of the vendor.

Products: Delivered via third-party logistics, or available for local collection at the vendor's shop. Services: In-person at a mutually agreed location, or online via Zoom, Google Meet, or other virtual channels.

All content on the platform — including animations, product writeups, AI reports, AI Genies, UX designs, and databases — belongs to ConnectingDNA unless stated otherwise.

You retain ownership of your own uploaded content — including DNA files — but grant us a non-exclusive, non-sublicensable licence to process them.

We do our best, but we can't guarantee specific outcomes. Use the platform at your own risk, and always consult a qualified health professional for medical decisions.

If something goes wrong and you have a claim against us, the most we'd be on the hook for is whatever you paid us in the 12 months before the issue, or SGD 100 — whichever is greater.

Don't upload false or non-human DNA info. Don't misuse the AI chat, spam other users, or try to game the system. Don't use the platform to violate laws, infringe rights, or sell shady products.

Violation of these rules may lead to account suspension or removal.

We reserve the right to suspend or terminate your account if you breach these Terms, misuse the platform, or your government requires it.

You may also delete your account at any time.

Your privacy matters. Our full Privacy Policy explains how we handle your data, including storage, protection, and usage.

Our platform includes AI-generated responses, DNA insights, health tips, and product recommendations.

While our AI is trained on tons of data, it can still occasionally hallucinate. These responses are for general informational and educational purposes only and are not medical, legal, or life-or-death advice.

We may occasionally update these Terms. We'll notify you via email or platform notices. Continued use means you agree to the updated Terms.

These Terms are governed by the laws of Singapore. Any disputes will be handled through the courts of Singapore.

Email us at hello@connectingdna.com or talk to your AI Genie.